Why switch to IP?

Improved Business Communications and Customer Service

In addition to reducing costs, IP is helping organizations improve business communications and customer service.

By leveraging IP Telephony, organizations can seamlessly and cost-effectively extend corporate phone features and IP-based applications to employees regardless of location, encouraging better communication and collaboration. Furthermore, by linking work locations together, organizations can avoid or reduce the cost of equipping smaller sites with the same capabilities as larger sites.

Similarly, IP Telephony enables many possibilities in the customer-service arena. Contact centers, for example, can take advantage of customer-defined interactions such as click-to-talk and web callback, and can exploit collaborative communication such as content push, whiteboard sessions and video conferencing. Using IP-based teleworker solutions, contact center agents can be deployed remotely, enabling expansion of contact center operations across multiple geographies and time zones, and increased scheduling flexibility.

Improved Employee Productivity and Mobility

While technology was, and continues to be, developed for the purpose of facilitating communication, individuals and organizations are increasingly encumbered with managing emails, voice mails, faxes, pages, instant messages, conference calls, and video conferences across a myriad of devices. Not only is this onslaught of communications impacting individual productivity, it is also affecting operational efficiency, and ultimately, revenue generation. IP applications known as unified communications filter, sort, prioritize, categorize, store, retrieve and forward these communications to restore order.

Enhancing the mobility of your enterprise, IP-based teleworker solutions securely extend corporate connectivity and services to employees working from home and on the road. And in-building wiring solutions extend connectivity throughout the building.

Reduced Total Cost of Ownership

One of the most commonly endorsed motivations for moving to IP is the need to reduce total cost of ownership. Savings realized by an IP Telephony deployment can be summarized into four main categories: multi-site networking savings, network management and maintenance savings, physical infrastructure savings, and soft cost savings driven by applications. Indeed, organizations that put voice over the Local Area Network (LAN) or Wide Area Network (WAN) are realizing a number of hard and soft cost benefits.

As a general rule, organizations can reduce the cost of cabling by approximately 40 percent simply by running one cable to the desk as opposed to two. They can realize annual savings of approximately 75 to 100 percent per telephone move / add / change (MAC) in an all-IP network. And they can decrease and / or eliminate the cost associated with maintaining standalone voice equipment.